Shipping and Returns

All items will be shipped from Malaysia. Orders only dispatch on business days, which are Monday through Friday.

All orders are processed within 2-3 business days with the exception of pre-orders. Items that are on pre-order will be shipped out as soon as they become available. 

If we are experiencing high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery, we thank you for your patience. 

1. Domestic Shipping

Orders within East Malaysia and Peninsular Malaysia are posted with Citylink.  Domestic shipments are expected to arrive within 3 business days from the date that it is shipped out, not the date the order is placed.

 

2. International Shipping

Orders are posted with tracked shipping and estimated delivery dates vary depending on their respective destinations. International parcels will be mailed using SF Express, Redly Express or UPS. International shipments are expected to arrive anywhere from 2-10 business days from the date that it is shipped out, not the date the order is placed. 

You may refer to your destinations accordingly for delivery rates and transit times at checkout. 

 

3. Taxes and Duties

We do not provide estimates of any duty, VAT, taxes or brokerage fees that may be applicable as these are specific to each destination country. Buyers are solely responsible for understanding and complying with the import requirements of the destination country. 

 

4. Returns and Exchanges

We offer returns and exchanges except for swimwear, undergarments and accessories. 

Please notify us within 14 days from the date of receiving your parcel to facilitate a return/exchange.

Items must be in original condition, undamaged, unwashed and in complete packaging to be eligible for a return/exchange. Delivery fees for returns and exchanges are the responsibility of the customer.

Refunds and exchanges will be processed within 2-3 business days after the returns are well received. 

Please refer to the product sizing guides to ensure you have ordered the correct size to eliminate unnecessary freight back and forth. 

 

Feel free to reach out to us at hello@ghostboy.club for any enquiries and we would be happy to help!