Shipping and Returns
All items will be shipped from Malaysia. Orders only dispatch on business days, which are Monday through Friday.
All orders are processed within 2-3 business days and dispatch times may vary according to availability.
We do not provide expedited or express shipping. Any guarantees or representations made to delivery times are intended as an estimate only and are subject to any delays resulting from transit delays or force majeure for which we will not be responsible for.
Once you receive your tracking number, you provide us with the authority to leave your parcel at your nominated address without requiring a signature. If no one is available to receive the parcel, it may be left unattended. Ghostboy will not be responsible for any loss, theft or damages.
Please ensure all delivery details are accurate at the time of purchase. We strongly recommend monitoring your tracking information to ensure a smooth delivery and prevent lost or misplaced packages.
We will not be liable for the cost of reshipment or the cost of the order if delivery fails due to any of the following:
- Incorrect/incomplete shipping details provided by the customer
- Recipient is uncontactable/multiple failed delivery attempts
- Inaccessible delivery address (e.g. restricted locations the courier is unable to reach)
- Force majeure events beyond our control (including but not limited to natural disasters, extreme weather, strikes, or courier/customs disruptions)
Temporary locations such as hotels or Airbnb accommodations can present access and timing challenges for couriers, which may result in delays or unsuccessful delivery attempts. Should you choose to ship to a temporary address, please note that delivery cannot be guaranteed and we are unable to accept responsibility for any lost or undelivered parcels.
If we are experiencing high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery, we thank you for your patience.
1. Domestic Shipping
Orders within East Malaysia and Peninsular Malaysia are posted with DHL. Domestic shipments are expected to arrive within 3 business days from the date that it is shipped out, not the date the order is placed.
2. International Shipping
Orders are posted with tracked shipping and estimated delivery dates vary depending on their respective destinations. International parcels will be mailed using NinjaVan, AusPost or FedEx. International shipments are expected to arrive anywhere between 2-10 business days from the date that it is shipped out, not the date the order is placed.
You may refer to your destinations accordingly for delivery rates and transit times at checkout.
3. Taxes and Duties
We take care of all customs and duties charges so what you are charged at checkout is the final cost.
4. Returns and Exchanges
We offer returns and exchanges except for swimwear, undergarments, accessories and sale items.
How to initiate a return for your items:
- Log into your account using the email you provided for your order
- Head to your previous orders and click “Return Items” and select the item(s) you wish to return.
- Our team will then review your request and once approved the return instructions will be sent via email.
Delivery fees for returns and exchanges are the responsibility of the customer. Return requests must be made within 14 days of the date your order was delivered, and items must be shipped back to us within 14 days of your return request being approved. Items must be in original condition, undamaged, unwashed and in complete packaging to be eligible for a refund/exchange.
Tracking details for return shipments must be forwarded via email, without which we have the right to deny a refund if the return parcel is not received.
Return parcel must be trackable by courier otherwise we have the right to deny process of return.
Refunds will be processed within 2-3 business days after the returns are well received.
By default, refunds will be processed via your original payment method. A 3% restocking fee will be applicable on items returned and will be deducted from the amount refunded.
If you prefer to be refunded with store credits, please reach out to our customer support team to inform us! Restocking fees do not apply to refunds via store credit.
Please refer to the product sizing guides to ensure you have ordered the correct size to eliminate unnecessary freight back and forth.
Feel free to reach out to us at hello@ghostboy.club for any enquiries and we would be happy to help!