FAQ
Where do you ship from?
All items will be shipped from Malaysia.
How long will it take for my order to arrive?
Orders only dispatch on business days, which are Monday through Friday. All orders are processed within 2-3 business days.
Transit time varies by destination,
- Malaysia: 2-5 days
- Singapore: 5-7 days
- Rest of the world: 7-10 days
Will I have to pay taxes or additional fees with my order?
We take care of customs and duties charges so what you are charged at checkout is the final cost.
Where do you ship to?
Australia, Austria, Belgium, Brunei, Canada, Chile, China, Denmark, Estonia, Finland, France, Germany, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam
If your country isnt included in our list of shipping destinations, please check out our international stockists!
How do I check my order delivery?
Tracking is uploaded into your order and can be accessed from your order confirmation email, or through your account on our website!
I can't find my tracking number
Sometimes your tracking number may take awhile to reflect in your order, please reach out to us if it has not reflected within 3 days!
What item(s) are not eligible for return?
Swimwear, accessories and sale items are not eligible for return.
How do I initiate a return for exchange/refund?
- Log into your account using the email you provided for your order
- Head to your previous orders and click “Return Items” and select the item(s) you wish to return.
- Our team will then review your request and once approved the return instructions will be sent via email.
Can I cancel my order?
You can cancel your order within 15 minutes through the "Orders" page in your account and refund will automatically process via your original payment method. If you would like to cancel your order outside of this window, please email hello@ghostboy.club immediately to request a backend cancellation. However there is no guarantee that a backend cancellation will be successful if your order has already been dispatched for delivery.
I can't cancel my order anymore but I want to edit my order/address.
If you have missed the window of cancellation, kindly reach out to our customer support within the same day your order is placed. Due to possible time differences, your order may have already been dispatched. In this case, editing your address may not be guaranteed which might result in a failed delivery and your order being returned to sender. Reshipping your order will incur additional shipping charges. Please ensure all details are accurate when placing your order!
Do you offer discount codes?
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Do you have any physical stores?
Our Malaysia store is located at 135A, Jalan SS 2/6, SS 2, 47300 Petaling Jaya, Selangor. For international stockists, kindly refer to our stockist page for more info.
Can I redirect my parcel to a different address?
We do not accept redirections once orders have been shipped. Please look at our shipping estimates and account for processing times and potential shipping delays before deciding to place your order.
My tracking states that my order has been delivered but I did not receive it.
If your parcel can't be located or is incomplete, please reach out to our customer support within 14 days from the date your order was delivered. Late requests will not be entertained.
I received a defected item.
Please reach out to customer support and provide photos/videos of the defects and we'll assist you!